Refund policy

Every Art Well item is printed and made to order just for you, so we handle returns a little differently than a shop with shelves full of stock.

 

Damaged, defective or wrong items: If your order arrives damaged, misprinted or is not what you ordered, contact us within 30 days of delivery at wendellbusiness870@gmail.com with your order number and a photo of the issue. We will send a free replacement or issue a full refund, and you will not need to ship the original item back.

 

Change of mind: Because each piece is produced individually, we are not able to accept returns simply because you changed your mind or ordered the wrong size or color. Please double-check sizing and color details on the product page before checking out.

 

Lost or delayed packages: If your tracking has not updated in 10 business days, or the carrier marks the parcel as lost, get in touch and we will file a claim and reship your order at no cost to you.

 

Wrong shipping address: If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. A second shipping charge may apply.

 

Refunds: Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Original shipping charges are refunded only when the item was damaged, defective or incorrect.

 

Questions about a return? Email wendellbusiness870@gmail.com and we will get back to you within two business days.